Support

Email us

support@singlebrain.com, and we answer within one business day, Monday to Friday. There is no queue and no bot in front of it.

Four things make an answer possible on the first reply, so include them if you can: which organization you are in, which connected account the problem involves, roughly when it happened, and what you expected instead.

Never send us an API key, a password or an OAuth token. We do not need one to help you, and a key in an email is a key in a mailbox forever. If you think a key has leaked, revoke it yourself on the Keys page first, then tell us.

Things you can fix faster than we can

A tool that answers "reconnect" usually means the account was connected before that permission existed. Disconnect it on the Tools page and connect it again.

A tool that says it is out of credits is the meter working. Paid tools run on our own vendor accounts and are charged per call.

An agent that reaches nothing at all is usually a key that was revoked, or a member who was removed from the organization: keys act as the member who created them and stop working when that membership ends.

Security

If you have found a vulnerability, mail security@singlebrain.com with enough detail to reproduce it, and please do not test against another customer's data. We will confirm we received it.

Deleting your data

Disconnecting an account deletes the credential we hold for it. Ask us to delete an organization and everything under it goes: connections, keys and the call log. Say so from the address that owns the account.